- Introduction and Who We Are
Pestrodentguard (“we”, “us”, or “our”) operates the website www.pestrodentguard.com (the “Site”). We are committed to protecting and respecting your privacy in compliance with the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), the General Data Protection Regulation (EU GDPR), and applicable United States federal and state privacy frameworks, including the California Consumer Privacy Act (CCPA) where applicable.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries through our online forms, or engage our pest and rodent management services. Please read this policy carefully. By accessing or using our Site and services, you acknowledge that you have read and understood the practices described herein.
- Information We Collect
We collect information that identifies, relates to, describes, references, or is capable of being associated with a particular consumer or household. We collect this data through direct interactions when you use our inquiry forms or contact us directly.
A. Information You Provide Directly
Identity Data: Full name, title.
Contact Data: Billing address, service site address, email address, and telephone number (+44 20 8123 7648).
Transaction and Financial Data: Details regarding service deposits, pricing estimates, and payment transaction confirmations processed through our secure payment gateway providers. We do not store full raw credit or debit card numbers on our local servers.
Service Inquiry Data: Details regarding your property specifications, pest or rodent infestation observations, scope requirements, and scheduled on-site service dates submitted via our contact and booking forms.
B. Information Collected Automatically
Technical and Usage Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Cookies and Tracking Data: Standard web analytics and operational cookies necessary for the secure functioning of the Site.
- How We Use Your Information
We process your personal data only where we have a lawful basis under UK GDPR, EU GDPR, or relevant US state laws. We utilize your information for the following specific operational purposes:
Service Delivery and Execution: To process initial project deposits, evaluate your submitted service requirements, coordinate custom scoping communications, schedule on-site execution, and complete project delivery.
Contractual Performance: To fulfill our obligations arising from any contracts entered into between you and us, including billing, customer support, and administrative notices.
Communication: To respond to your inquiries submitted via our web forms, provide customized service quotations, and communicate appointment confirmations or scheduling changes.
Legal and Regulatory Compliance: To comply with applicable UK, European, and US laws, tax obligations, accounting requirements, and valid legal processes or governmental requests.
Security and Fraud Prevention: To protect our website, business operations, and customer transactions against unauthorized access, fraudulent activities, and operational risks.
- Legal Bases for Processing (UK and EU Residents)
If you are located in the United Kingdom or the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the personal data concerned and the specific context in which we collect it:
Performance of a Contract: Processing is necessary to carry out our service agreement with you, including processing deposits, communicating requirements, and executing on-site treatments.
Legitimate Interests: Processing is necessary for our legitimate business interests (such as improving our services, maintaining administrative records, and securing our systems), provided those interests are not overridden by your data protection rights.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We may share your data with strictly vetted third-party service providers who assist us in operating our business, under strict confidentiality and data protection obligations:
Payment Processors: Authorized third-party financial institutions and payment gateways to securely process project deposits and service transactions.
Professional Advisors: Accountants, legal counsel, auditors, and insurers who assist us in running our business operations.
Regulatory and Law Enforcement Authorities: Government bodies, law enforcement agencies, or courts when required to do so by applicable UK, European, or US law, or in the good-faith belief that such action is necessary to comply with legal processes.
- International Data Transfers
As an entity operating in the United Kingdom and serving clients across Europe and the United States, your personal data may be transferred to, stored, and processed in countries outside your country of residence, including the UK, the EEA, and the United States.
Where we transfer personal data from the UK or EEA to countries not deemed to provide an adequate level of data protection under European law, we implement appropriate safeguards—such as Standard Contractual Clauses (SCCs) approved by the European Commission or the UK International Data Transfer Agreement (IDTA)—to ensure your data remains protected in accordance with this Privacy Policy.
- Data Security
We implement commercially reasonable and appropriate technical, administrative, and physical security measures designed to protect your personal data against accidental loss, unauthorized access, destruction, misuse, alteration, or disclosure. All financial transactions and sensitive communications transmitted via www.pestrodentguard.com utilize standard encryption technologies (such as SSL/TLS).
Please note that no method of transmission over the internet or electronic storage is completely secure. While we deploy robust industry-standard protocols to protect your personal information, we cannot guarantee absolute data security.
- Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and applicable statutory limitation periods. - Your Privacy Rights
Depending on your geographic location (including the UK, EEA, or applicable US states such as California), you possess specific rights regarding your personal information:
Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request the deletion of your personal data, under certain statutory conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under specific legal grounds.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please submit a formal written request using our contact email: harbor@pestrodentguard.com or call us at +44 20 8123 7648. We may need to request specific information from you to help us confirm your identity before processing your request.
- Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit. - Changes to This Privacy Policy
We review and update our Privacy Policy periodically to reflect changes in our business practices, technological advancements, or regulatory requirements. Any updates will be posted directly on this page with a revised “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.